Privacy Policy

Last Updated: December 2024

Welcome to Gore Multispeciality Hospital. We value your trust and are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or communicate with us via third-party platforms (including Meta/Facebook/WhatsApp).

1. Information We Collect

We may collect personal identification information from Users in various ways, including, but not limited to:

• Personal Identity Data: Name, phone number, email address, date of birth, and gender.
• Medical Information: Health history, current symptoms, and appointment details provided voluntarily during consultation booking or checkups.
• Technical Data: IP address, browser type, device information, and cookies when accessing our website.
• Communication Data: Messages sent via our "Contact Us" forms, WhatsApp Business API, or Facebook Page interactions.

2. How We Use Your Information

Gore Multispeciality Hospital collects and uses Users' personal information for the following purposes:

• To Provide Healthcare Services: Scheduling appointments, delivering test results, and managing emergency care.
• To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To Send Periodic Emails/Messages: We may use your email or phone number to send User information and updates pertaining to their appointment. It may also be used to respond to their inquiries, questions, and/or other requests.
• Meta/Third-Party Integration: If you interact with us via Facebook Ads or WhatsApp, we use this data to facilitate communication and measure the effectiveness of our outreach to make healthcare more accessible.

3. Data Protection & Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. We strictly adhere to Indian Medical Council regulations regarding patient confidentiality.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may disclose information to third parties if required by law or to protect the safety of our patients and the public.

5. Meta (Facebook) & Third-Party Policies

Our website and services may utilize features provided by Meta Platforms, Inc. (Facebook, Instagram, WhatsApp). By using these features (such as "Login with Facebook" or "Chat on WhatsApp"), you acknowledge that:

• Data Collection by Meta: Meta may collect data about your interactions with our website through cookies, pixels, and similar technologies to provide measurement services and target ads.
• Opt-Out: Users can opt-out of the collection and use of information for ad targeting by adjusting their Facebook Ad settings.
• User Data Deletion (Meta Requirement): If you have engaged with our app or services via Facebook and wish to request the deletion of your data, please contact us at goremultispecialityhospital01@gmail.com. We will process your deletion request within 30 days and confirm via email.

6. Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.

7. Changes to This Privacy Policy

Gore Multispeciality Hospital has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

8. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Gore Multispeciality Hospital
Ravet, Pimpri Chinchwad (PCMC), India

Email: goremultispecialityhospital01@gmail.com
Phone: +91 96895 28414